At Providence Care Hospital we welcome and recognize the importance of family and friends to patients and clients. Visitors are encouraged to come and spend time with loved ones, as they have an important role in health care delivery and wellness.
Providence Care Hospital does not have designated visiting hours. Family and friends are asked to speak with the patient and the care team if you have questions about best times for visits.
The Main Entrance is open 6 a.m. to 10 p.m. daily. After 10 p.m. the doors are locked to ensure the safety and security of patients and staff through the night. Visitors may use the intercom located outside of the Main Entrance, and Protection Services will respond to open the doors.
Getting to Providence Care Hospital
By bus: Kingston Transit stops at the corner of King Street West and Portsmouth Avenue. Both the Express and regular routes make scheduled stops here. For information regarding bus routes visit www.cityofkingston.ca.
By bicycle: There is a covered bicycle shelter near the main entrance of the building. Cyclists are encouraged to lock their equipment – Providence Care is not responsible for any lost, damaged or stolen bicycles.
By car: PCH’s main entrance is located at 752 King Street West. Enter the campus at the lights at Portsmouth Avenue and King Street West. Continue straight following the signs for the Main Entrance. For information about parking at Providence Care Hospital, please visit the Parking & Access page.
Contacting Providence Care Hospital
752 King Street West
Kingston, ON K7L 4X3
Toll Free: 1-800-785-1707
Inpatient Unit – Care Desk
Providence Care values respect, dignity and compassion and we work to ensure that our patients, clients, families, visitors, staff and volunteers are treated with care. In keeping with these values, abusive, aggressive or violent behavior is not tolerated in our facilities. We thank you for your consideration and cooperation in making Providence Care Hospital a safe place to be for all.
In accordance with the Smoke-Free Ontario Act, smoking is not permitted anywhere at Providence Care Hospital. This includes inside the building as well as the entire Providence Care Hospital grounds. Smoking is not permitted in the parking lot or inside cars in the parking lot. Violators are subject to fines and disciplinary action.
For the safety and comfort of those with allergies and scent sensitivities, please do not wear scented products or bring scented flowers when you come to Providence Care Hospital. Local florists are able to suggest no-scent floral options. Scented personal products include shampoos and conditioners, hairsprays, deodorants, colognes and aftershaves, perfumes and lotions.
There is complimentary WiFi available throughout the building. Select ‘PC_GUEST_WIFI’ in your network settings. You will be prompted to Log In with Facebook or to create an account. Read the Acceptable Use Policy and click ‘Accept’. Individuals can use the created account on up to three devices.
Pets (cats and dogs) can be brought to PCH to visit. Pets must be over one year old, free of skin lesions, diarrhea, fleas/ticks and other parasites, must be good tempered, house trained, obedient and kept on a leash at all times. Prior to any pet visit, the Program Manager should be notified and the owner needs to provide proof that vaccinations are up-to-date. Visits can occur in the client’s room, not in common areas (e.g. Dining Room).
The Gift Shop is located on Level 1, down the hall from the Welcome Desk, and is open five days a week, Monday to Friday. The Gift Shop offers a wide variety of gifts from clothing and fashion accessories to ornaments and decorations. The Gift Shop also offers assorted snacks and greeting cards. Proceeds from the Gift Shop support Providence Care’s Patient Comfort Fund.
Limestone Terrace (Cafeteria) and Starbucks
Located on Level 1 and operated by Providence Care’s partner, Sodexo, it features a menu of freshly baked items and hot and cold food items and grab-and-go features throughout the day. All items are prepared fresh and cooked onsite every day. Hours of operation are Monday-Friday 6:30 a.m. to 5:30 p.m. and Saturdays & Sundays from 9:00 a.m. to 3:00 p.m.
The Cafeteria offers a two-level indoor seating area as well as an outdoor patio for seasonal use. There is also a microwave and water dispenser available. Starbucks is located within the Cafeteria at Providence Care Hospital.
At the Lake Café
Located in the main lobby on Level 1 and operated by Voices, Opportunities and Choices Employment Club (VOCEC), the At the Lake Café offers locally brewed coffee, tea, cold drinks, a variety of baked goods, all freshly baked on site. Salads, snacks, sandwiches, soups, and a hot special of the day are also available. Hours of operation are Monday-Friday 6:30 a.m. to 4:00 p.m.
The At the Lake Café employs clients of Providence Care’s mental health services, recognizing the importance of employment in overall health and wellness. VOCEC is a not-for-profit corporation that operates several affirmative businesses in Kingston.
Active Orthopedic & Healthcare Solutions
Located in the main lobby on Level 1, Active Orthopedic & Healthcare Solutions is open Monday to Firday from 8:00 a.m. to 5:00 p.m., and provides the following devices and professional services: compression therapy, orthopedic bracing, neurological bracing, offloading devices, custom fit footwear, contracture management, independent living devices, and adaptive Silvert’s clothing. Products are custom fit and dispensed by qualified professionals: Certified Orthotist, Kinesiologist or Occupational Therapist.
Contacting a Patient or Client
Do you wish to send a message to your loved one? We have an email address for that! Simply address your email message to firstname.lastname@example.org. In the subject line of the email, please include the patients name and, if possible, his/her room number. Then in the body of the email you can type any messages you wish to send to your loved one!
Emails are considered confidential and can only be accessed by the Volunteer Services department, who then prints off the emails and delivers them directly to the patient or client.