Our goal is to ensure patients are receiving “the right care in the right place,” according to their individual care needs. Once a patient no longer requires the level of care provided in the inpatient hospital setting, it is in his or her best interest to leave PCH and return home or to a more appropriate care setting. Planning for discharge starts as soon as a patient arrives at PCH, so that required care and services are in place after the hospital stay.
Patients, clients, families, the PCH care team and community-based care providers such as family doctors and home care services, can all be involved in planning for the transition home from the hospital. Working together will ensure a smooth departure from PCH and help everyone be prepared.
Discharge time at PCH is at 10 a.m. (with the exception of patients receiving inpatient palliative and forensic mental health services where the processes are unique). That means patients and clients leaving inpatient care at PCH can expect to transition mid-morning.
We know that leaving the hospital may be stressful as there are many things to keep in mind. When you are being discharged:
- Ask for explanations and written instructions about your care and your medications.
- Make sure you and/or your caregiver (family, friend) understand the instructions, including what medications to take, how to take them, and when to take them.
- Ask and be informed of appointments that have to be made when you leave the hospital, how to contact the providers, and to understand the reason for each appointment and what information you will need to bring with you.
- Know who you should call if you have questions after discharge – write down contact names and phone numbers, or have a member of the care team provide this information to you in writing.
We always recommend that patients have someone with them at discharge time or pick them up when it is time to leave the hospital. If you don’t have a family member or friend who can drive you, there are a number of transportation options available for you such as a patient transport service or taxi. For more information about these services, please speak to a member of your care team. Please keep in mind the hospital does not cover these transportation costs and patients and families should be prepared to pay for any transportation fee(s).
For more information about discharge planning and the discharge process please speak to a member of your care team.