At Providence Care your feedback and involvement is important to us. We believe that all feedback regarding our care and services are opportunities to improve Providence Care processes, care and service. We also offer a number of opportunities for patients, clients and families to seek assistance when needed.
Compliments & Complaints
If you have a concern, compliment, or comment we want to know.
Following patient/client visits at PCH, you may receive a satisfaction survey through mail or email. Your feedback helps us to make improvements in the quality of care and service we provide.
Patient, Client & Family Council
The Patient, Client & Family Council advocates for the needs of patients and clients at PCH. Council members provide feedback on matters that touch the lives of the people we serve on a day-to-day basis. The Council is a strong and valued link with hospital leadership, providing input to the decision-making process to improve the quality of life for all patients and clients at PCH. For more information, contact the Patient Relations Office at: 1-844-849-9166
Psychiatric Patient Advocate Office & Rights Advisor
The Psychiatric Patient Advocate Office (PPAO) is a provincial advocacy and rights protection program of the Ministry of Health and Long-Term Care. The PPAO provides free, confidential services to mental health clients independent from the hospital and its service providers. Office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m., or by appointment by calling 613-544-4900, ext. 53081.
Lived Experience Partners
At Providence Care we believe that by fully engaging patients, clients and families in their healthcare we are better able to meet their physical, emotional, social and spiritual needs. We believe that by including the patient, client and family perspective in everything we do, that we are treating the people we serve with respect, dignity, compassion, and are enhancing the quality and safety of the care they receive.
Lived Experience Partners at Providence Care are individuals who have lived experience as patients, clients or family members, and who work with our staff to provide their perspective on planned initiatives, projects or changes.
The Client and Family Resource Centre
The Client and Family Resource Centre is located on Level 2. It is open to patients, clients, families, volunteers, staff and members of the community. It provides access to a range of resources and educational materials, which can be read in the library or borrowed. The Resource Centre includes a comfortable seating area for quiet activities and access to computers.