What to expect during an inpatient stay
Everyone who works, learns or volunteers at Providence Care is working together to provide high quality, safe care. Here are examples of what to expect on inpatient units at PCH:
- Everyone who works or volunteers at PCH wears an identification (ID) badge, with their name and title, so you always know who you are speaking with. If you do not see an ID badge, please ask.
- Care team staff will check-in with inpatients in their rooms and on the units on a regular basis during the inpatient stay. This is known as Intentional Rounding. The team is ensuring patients are comfortable and safe, and that the call bell is within reach.
Helping us understand what is important to you
Each person makes choices about their health care goals based on personal values and beliefs. Providence Care respects the dignity of each person and their choices for healing and recovery. Conversations about goals for care and treatment options help the health care team develop care plans with each patient and client, taking into account all possible options.
Providence Care provides nursing and medical services within its resources and appropriate to individual patient needs. Necessary equipment and trained staff are available for intervention if required.
Soon after admission to an inpatient unit, the care team will initiate a conversation with the patient or client about the Extent of Treatment and the patient/client’s own wishes about their care.
The patient/client may choose to include loved ones in this conversation or conversations. Information gathered here will be recorded by a physician on the patient’s clinical record.
When a patient or client is assessed by the attending physician as being incapable of making treatment decisions, the Substitute Decision Maker will become involved in decisions about care. A Substitute Decision Maker is identified in Power of Attorney documents or in the hierarchy of relationships outlined in provincial legislation. If the patient has no Substitute Decision Maker, the Extent of Treatment is determined in accordance with applicable legislation and recorded on the patient/client’s clinical record.
Patients who have completed a Power of Attorney for Personal Care and Property and/or a document containing expressed wishes about their care choices are asked to share these with the care team during admission, or as soon as they are completed.