Family and friends are important to our patients and clients. Visitors are welcome and encouraged to come and spend time with loved ones, recognizing that they play a critical role in health care delivery. The timing and length of visits is appropriate to discuss with all members of the care team, including patients, clients, families, staff and physicians, particularly where there may be specific concerns or particular needs.
Providence Care Hospital does not have designated visiting hours. During the hours where the Main Entrance is locked for security purposes (10 p.m. – 6 a.m.), visitors may use the intercom located outside of the Main Entrance, and Protection Services will respond to open the doors.
How to get to Providence Care Hospital
From King Street West and Portsmouth Avenue:
- Enter the campus at the lights at Portsmouth Avenue and King Street West.
- Take your first right as you enter the campus (sign for Providence Care Hospital)
- Take the road past the trailers (on your right) and the Mental Health Services brick building (on your left). This road will lead you to a newly paved road/parking in front of the new hospital.
- Proceed to the Main Entrance, located on Level 1.
Temporary Visitor and Patient/Client Parking
From April 24, 2017 until December, 2017
Parking for Providence Care Hospital is being phased in while the demolition of the Mental Health Services building takes place and final parking lots are completed (between May 2017 and November 2017.)
Paid parking is available for visitors and patients/clients in the designated parking lots closest to the Main Entrance of Providence Care Hospital. The parking spaces closest to the Main Entrance, with the exception of Accessible Parking spaces, are designated for individuals with mobility issues
on weekdays (Monday to Friday, 8:00 a.m. to 5:00 p.m.)
Pay and Display Rates
Accepting coin and credit cards
- $1 per hour
- $4 per day (14 hours)
- $41 for a long-term parking permit *(purchased through Cashier’s Office)
The City of Kingston offers public transit to Providence Care Hospital. Please visit Kingston’s transit service website to plan your trip. Bus stop: King Street East at Portsmouth Avenue (approximately 10 minute walk to PCH).
Retail Services at PCH:
The Gift Shop at Providence Care Hospital is open Monday to Friday 9:30 a.m. to 3:30 p.m. Hours are subject to change.
The Gift Shop offers a wide variety of gifts for your loved ones from clothing and fashion accessories to ornaments and greeting cards – plus many hidden gems that are regularly stocked. There is also a wide variety of snacks and food products. Come and have a look! All proceeds go to supporting patients and clients at Providence Care.
Limestone Terrace (Cafeteria) and Starbucks
Located on Level 1 and operated by Providence Care’s partner, Sodexo, it features a menu of freshly baked items and hot and cold food items and grab-and-go features throughout the day. All items are prepared fresh and cooked onsite every day. Hours of operation are Monday-Friday 6:30 a.m. to 5:30 p.m. and Saturdays & Sundays from 9:00 a.m. to 3:00 p.m.
The Cafeteria offers a two-level indoor seating area as well as an outdoor patio, and there is also a microwave and water/ice dispenser. Starbucks is located within the Cafeteria at Providence Care Hospital. A full menu of Starbucks beverages is available.
At the Lake Café
Located in the main lobby on Level 1 and operated by Voices, Opportunities and Choices Employment Club (VOCEC), the At the Lake Café offers locally brewed coffee, tea, cold drinks, a variety of baked goods, all freshly baked on site. Salads, snacks, sandwiches, soups, and a hot special of the day are also available. Hours of operation are Monday-Friday 6:30 a.m. to 4:00 p.m.
The At the Lake Café employs clients of Providence Care’s mental health services, recognizing the importance of employment in overall health and wellness. VOCEC is a not-for-profit corporation that operates several affirmative businesses in Kingston.
Contacting a Patient or Client at Providence Care Hospital
Do you wish to send a message to your loved one? We have an email address for that!
Simply address your email message to email@example.com. In the subject line of the email, please include the patients name and, if possible, his/her room number. Then in the body of the email you can type any messages you wish to send to your loved one!
Emails are considered confidential and can only be accessed by the Volunteer Services department, who then prints off the emails and delivers them directly to the patient or client.
Infection Control Precautions for all Visitors
In order to ensure the safety of our patients and clients, all healthy visitors are asked to follow best practice guidelines for infection prevention by:
- Sanitizing your hands upon arrival through the entrance of our facility
- Wash or sanitize your hands when entering and exiting the room of a patient or client
Please reschedule your visit if you are experiencing any of the following flu-like symptoms: fever, cough, chills, diarrhea, nausea or vomiting. Additionally, if you are experiencing other types of illnesses that may be contagious such as a rash, consider waiting until you are well before visiting.
Providence Care Hospital is a 100% smoke-free facility in accordance with the Smoke Free Ontario Act. There are no designated smoking areas on the hospital property.
Smoking is not permitted anywhere on hospital property. This includes outdoor courtyards, pathways, the outdoor eating area, and smoking inside cars or in the parking lots on PCH grounds. Individuals found violating the Smoke Free Ontario Act may be subject to fines and disciplinary action, including dismissal and/or being asked to leave the hospital property.
A Scent-Safe Environment
Scented products can make some people sick, especially those with allergic reactions to scent, or people with asthma and other medical conditions. Reactions can range from being mild to severe including migraines, seizures, shortness of breath and nausea.
Many of us think about fragrances (i.e. perfume and cologne) when we think about scents, however many other sources of scent can cause illness for others. Personal care products, laundry products and flowers are among some of the sources of scent that may be detected and cause difficulty for those with scent sensitivities.
While Providence Care is unable to be a scent-free environment, we hope to achieve a scent-safe environment. We therefore appreciate your attention to limiting the use of scented products and choosing unscented products when possible in order to keep our patients, clients and staff comfortable and safe. For more information on scent awareness and reduction, please request a copy of our related policy.