Visiting Providence Care Hospital

At Providence Care Hospital we welcome and recognize the importance of family and friends to patients and clients. Visitors are encouraged to come and spend time with loved ones, as they have an important role in health care delivery and wellness.

Providence Care Hospital does not have designated visiting hours. Family and friends are asked to speak with the patient and the care team if you have questions about best times for visits.

Please note that the Main Entrance is open (unlocked) between 6 a.m. and 10 p.m. After 10 p.m. the doors are locked to ensure the safety and security of patients and staff through the night. Visitors may use the intercom located outside of the Main Entrance, and Protection Services will respond to open the doors.

Contacting Providence Care Hospital

By phone: 613-544-4900

By email: info@providencecare.ca

By mail:
Providence Care Hospital
752 King St. West
Kingston, ON
K7L 4X3

How to get to Providence Care Hospital

By bus: Kingston Transit stops at the corner of King Street West and Portsmouth Avenue. Both the Express and regular routes make scheduled stops here. Please visit Kingston’s transit service website to plan your trip.

By care: Providence Care Hospital’s Main Entrance is located at 752 King Street West. Enter the campus at the lights at Portsmouth Avenue and King Street West. Continue straight following the signs for the Main Entrance.

Parking

For information on parking, visit the Parking at PCH page.

Maps

Visit the Hospital Maps page.

Smoke-Free Hospital

In accordance with the Smoke-Free Ontario Act, smoking is not permitted anywhere on hospital property. Violations of the Smoke-Free Ontario Act can result in a $305 fine for individuals.

WiFi

There is complimentary WiFi available throughout the building. Select ‘PC_GUEST_WIFI’ in your network settings. You will be prompted to Log In with Facebook or to create an account. Read the Acceptable Use Policy and click ‘Accept’. Individuals can use the created account on up to three devices.

Retail Services

Gift Shop

The Gift Shop is located on Level 1, down the hall from the Welcome Desk, and is open five days a week, Monday to Friday. The Gift Shop offers a wide variety of gifts from clothing and fashion accessories to ornaments and decorations. The Gift Shop also offers assorted snacks and greeting cards. Proceeds from the Gift Shop support Providence Care’s Patient Comfort Fund.

Limestone Terrace (Cafeteria) and Starbucks

Located on Level 1 and operated by Providence Care’s partner, Sodexo, it features a menu of freshly baked items and hot and cold food items and grab-and-go features throughout the day. All items are prepared fresh and cooked onsite every day.  Hours of operation are Monday-Friday 6:30 a.m. to 5:30 p.m. and Saturdays & Sundays from 9:00 a.m. to 3:00 p.m.

The Cafeteria offers a two-level indoor seating area as well as an outdoor patio for seasonal use. There is also a microwave and water dispenser available. Starbucks is located within the Cafeteria at Providence Care Hospital.

At the Lake Café

Located in the main lobby on Level 1 and operated by Voices, Opportunities and Choices Employment Club (VOCEC), the At the Lake Café offers locally brewed coffee, tea, cold drinks, a variety of baked goods, all freshly baked on site. Salads, snacks, sandwiches, soups, and a hot special of the day are also available. Hours of operation are Monday-Friday 6:30 a.m. to 4:00 p.m.

The At the Lake Café employs clients of Providence Care’s mental health services, recognizing the importance of employment in overall health and wellness. VOCEC is a not-for-profit corporation that operates several affirmative businesses in Kingston.

Active Orthopedic & Healthcare Solutions

Located in the main lobby on Level 1, Active Orthopedic & Healthcare Solutions is open Monday to Firday from 8:00 a.m. to 5:00 p.m., and provides the following devices and professional services: compression therapy, orthopedic bracing, neurological bracing, offloading devices, custom fit footwear, contracture management, independent living devices, and adaptive Silvert’s clothing. Products are custom fit and dispensed by qualified professionals: Certified Orthotist, Kinesiologist or Occupational Therapist.

Contacting a Patient or Client at Providence Care Hospital

Do you wish to send a message to your loved one?  We have an email address for that! Simply address your email message to emailapchpatient@providencecare.ca. In the subject line of the email, please include the patients name and, if possible, his/her room number. Then in the body of the email you can type any messages you wish to send to your loved one!

Emails are considered confidential and can only be accessed by the Volunteer Services department, who then prints off the emails and delivers them directly to the patient or client.

Infection Control Precautions for all Visitors

In order to ensure the safety of our patients and clients, all healthy visitors are asked to follow best practice guidelines for infection prevention by:

• Sanitizing your hands upon arrival through the entrance of our facility
• Wash or sanitize your hands when entering and exiting the room of a patient or client

Please reschedule your visit if you are experiencing any of the following flu-like symptoms: fever, cough, chills, diarrhea, nausea or vomiting. Additionally, if you are experiencing other types of illnesses that may be contagious such as a rash, consider waiting until you are well before visiting.

Scent-Reduced Environment

For the safety and comfort of those with allergies and scent sensitivities, please do not wear scented products or bring scented flowers when you come to Providence Care Hospital. Local florists are able to suggest no-scent floral options. Scented personal products include shampoos and conditioners, hairsprays, deodorants, colognes and aftershaves, perfumes and lotions.

Respectful Environment

Providence Care values respect, dignity and compassion and we work to ensure that our patients, clients, families, visitors, staff and volunteers are treated with care. In keeping with these values, abusive, aggressive or violent behviour is not tolerated in our facilities. We thank you for your consideration and cooperation in making Providence Care Hospital a safe place to be for all.