Providence Care is committed to open, accountable communication with our patients, clients and residents, our staff and the communities we serve. We are pleased to make the following information about our organization, our services and our management available on our website. PATIENT SAFETY AND QUALITY IMPROVEMENT Patient/Client/Resident, Family, Staff, Physician surveys Providence Care conducts regular surveys of our patients/clients/residents, families of long-term care residents, as well as our staff and physicians. Results of the surveys conducted in 2010 are available HERE. Quality Improvement Plan (St. Mary’s of the Lake Hospital, Mental Health Services) The 2012/13 Quality Improvement Plan (QIP), is one tool that Providence Care is using to help document and review current performance in a variety of areas. With this plan, Providence Care is able to see our targeted areas for improvement clearly, and to chart our progress. READ MORE  Patient, Client and Resident Declaration of Values  Providence Care's Patient, Client & Resident Declaration of Values reflects the input of patients, clients, residents, their families and the broader community.  It is Providence Care's commitment to treat all individuals with respect, dignity and compassion.  READ MORE Patient, Client and Resident Safety Indicators Providence Care’s website reports the rate and number of cases of Clostridium difficile (C. difficile), Methicillin Resistant Staphylococcus aureus (MRSA) and Vancomycin Resistant Enterococcus (VRE) at our two hospital sites: St. Mary’s of the Lake and Mental Health Services. READ MORE CORPORATE ACCOUNTABILITY Accountability Agreements Providence Care has three accountability agreements with the South East LHIN, which maintain current service levels and establish funding levels to allow Providence Care to continue providing high quality clinical programs and services. MORE INFORMATION Long-Term Care reporting (Providence Manor) The Ministry of Health and Long-Term Care Home Review Summary Report and the Dietary Section of Home Review Summary Report are both available to the public. Access and Privacy / Directory of Records Some records held by Providence Care may be made available to you without making a formal request. If you have not done so already, before submitting your request please contact the Access and Privacy Coordinator at Providence Care at accessandprivacy@providencecare.ca or 613-548-7222 ext. 2373.  MORE INFORMATION As part of Providence Care's commitment to Freedom of Information, we have posted the Directory of Records at Providence Care HERE.   Board of Directors - Meeting Minutes The Board fulfils its mandate to promote the Mission of Providence Care through regular meetings held on the second Tuesday of the month from September through June.  For more information about the Providence Care Board of Directors, CLICK HERE. Minutes of Board Meetings that have occurred to date this year (2012) are posted HERE.  Financial Reporting Providence Care complies with legislation related to making financial information accessible online.  View the Public Sector Salary Disclosure (Ministry of Finance) HERE, and read Providence Care’s Business Expenses policy HERE. Senior Leadership and Board of Directors expense report, April - Sept 2011 HERE. Executive Contracts The compensation structure of Providence Care’s senior managers is comprised of several components. The performance and compensation of the President & CEO is reviewed each year by the Performance Management & Compensation Subcommittee, a subcommittee of Providence Care’s Board of Directors. Providence Care’s President & CEO annually reviews the performance and compensation of each member of the senior leadership team. This yearly evaluation is tied to the compensation for all members of the senior team.  MORE INFORMATION - HERE